Emergency call out

If you think you require an emergency call out, check through the relevant sections below. If after you have considered all these points then please call our EMERGENCY NUMBER on 07969 132333 (or else otherwise stated differently).

SHOULD A CONTRACTOR BE CALLED OUT AT NIGHT OR AT WEEKENDS THE CHARGE IS INVARIABLY IN THE REGION OF £65. IF NO FAULT IS FOUND OR THE FAULT IS CAUSED BY THE TENANT, THEN THE CHARGE WILL BE PASSED ON TO YOURSELF.

We will endeavour to respond rapidly to your issue, however it is imperative that you provide the following details:

1. Address of the property with the problem.
2. Details of the tenant, including phone number, name and email address.
3. Precise description and location of problem. i.e. water is coming through the ceiling. We need to know how much is coming, which ceiling and when i.e. when it rains or when you have a shower/the bath is draining.

OUT OF HOURS MAINTENANCE EMERGENCY NUMBER 07969 132333

This number is provided as an out-of-hours service to tenants in a genuine emergency situation. Problems with Rent or booking a viewing is not an Emergency – only those incidents shown in RED are considered an Emergency. ANY CALLOUTS WHICH ARE NOT AN EMERGENCY, A CHARGE OF £25 WILL BE CHARGED TO YOU THE TENANT. It is vital that before you ring, please think of the following:

Please ask yourself if this is a genuine emergency and it cannot wait until the morning or if a weekend, until Monday i.e. If the toilet is not flushing, flush the toilet with a bucket of water.

Be realistic with your expectations, i.e. if the boiler is broken, parts cannot be obtained if you call at 7pm on a Saturday night, as the suppliers will not open until Monday morning.
Only basic solutions can be provided i.e. if you have a radiator leak, it will be turned off and the problem will be sorted during the next working day. Please note that normally a small radiator leak is NOT considered an EMERGENCY

Click below to look at the seven headings and if after you have considered all the information, please call our EMERGENCY NUMBER on 07969 132333.

1. Locked Out
Please see more information on General Repairs

DescriptionAction 1Action 2Action 3Action 4
Misplaced, lost or broken key or a broken lock to the front or a bedroom door.During office hours (9am to 5pm) please ring Blue i 01332 371661 and send a Report a RepairOutside office hours please ring Blue i Properties Emergency No. 07969 132333 and send a Report a RepairOutside of office hours, if there is no reply from the Emergency No. please ring Toon Locksmiths on 01332 233425 Inform Blue i via Report a Repair

2. Boiler/ Central Heating not working

This is not considered an Emergency, unless the external temperature is near or below freezing. Please see more information on General Repairs

DescriptionAction 1Action 2
Boiler not turning on i.e. no hot water in taps or in the radiators.Check that the boiler is turned on and there is gas available by checking the gas hob, if you have one. Note if the pressure gauge has at least 1 bar pressure.Inform Blue i via Report a Repair
Boiler lighting with hot water in either the taps or in the radiators but not both.Inform Blue i via Report a Repair 

3. Electric Power Failure
Please see more information on General Repairs

DescriptionCauseAction 1Action 2Action 3
No electricity for internet, lights or sockets.RCD board (normally in the cellar) has a tripped switch.If a RCD switch has tripped then switch it back on.If there is no RCD switch tripped, immediately inform Western Power 0800 678 3105 of the power failure. 
No electricity for either lights or power, but not both.Find the RCD board (normally in the cellar) has a tripped switch.If a RCD switch has tripped then switch it back on.Look for the appliance that has caused the RCD switch to trip and disconnect it from the socket.Inform Blue i via Report a Repair

4. Water Leaks
Only water gushing through a ceiling or from a split pipe, is considered an Emergency. Please see more information on General Repairs

DescriptionAction 1Action 2Action 3Action 4
Water is gushing through any ceiling and it is not raining.Find the mains water tap under the kitchen sink, or in the cellar, and turn it offPlace a bucket under the dripsDuring office hours (9am to 5pm) please ring Blue i 01332 371661 and send a Report a Repair email.Outside office hours please ring Blue i Properties Emergency No. 07969 132333 and send a Report a Repair email.
Water is gushing through an upstairs ceiling during a heavy rainstorm but stops when the rain stops.Place a bowl under the drips and have another bucket readyDuring office hours (9am to 5pm) please ring Blue i 01332 371661 and send a Report a Repair email.Outside office hours please ring Blue i Properties Emergency No. 07969 132333Inform Blue i via Report a Repair
Water is slowly dripping through a downstairs ceiling but stops when the shower is not being used.Stop the person using the shower ImmediatelyPlace a bowl under the dripsInform Blue i via Report a Repair 
Water is slowly dripping through an upstairs ceiling during a heavy rainstorm but stops when the rain stops.Place a bowl under the dripsInform Blue i via Report a Repair  
Water is dripping from a boiler or radiator.Place a bowl under the dripsInform Blue i via Report a Repair  
Water is dripping from a toiletPlace a bowl under the dripsInform Blue i via Report a Repair  

5. Drains OverflowingPlease see more information on General Repairs

DescriptionCauseAction 1Action 2Action 3
Bath and shower water not draining awayMainly blocked by hair mixed with soap and conditioner.Remove hair from the drain.Fill drain with water and plunge drain with plunger.If unsuccessful, Inform Blue i via Report a Repair
External drains overflowingInvariably blocked by food or leavesStop putting food down the drainsFill drain with water and plunge drain with plunger.If unsuccessful, Inform Blue i via Report a Repair
Toilet bowl filling up but not draining.Invariably blocked with wipes, Tampax or balls of toilet paper.When toilet is full, plunge toilet with plunger from Wilco or supermarkets.If unsuccessful, Inform Blue i via Report a Repair 

6. Gas Smell

DescriptionCauseAction 1Action 2Action 3
Smell of GasLeak from appliance or pipeClose gas valve in the cellar (located on gas pipe before gas meter) by turning it across the pipeImmediately ring Cadent 0800 111 999Inform Blue i via Report a Repair

7. Burglary/Break In

DescriptionAction 1Action 2Action 3
Burglary or break inCall Police on 190Ask the Police for an Incident NumberInform Blue i via Report a Repair